Appointment Statistics 11/24 Posted or Updated on 4 Dec 2024

November 2024

Appointments booked across all 3 sites: 2004

DNA's across all 3 sites: 85

We appreciate all patient's that cancel their appointments that they no longer require, but we would still like to remind patient's of how to do that.

Either click on your reminder SMS to cancel all call us, if you do not wish to hold in  the queue request the call back option.

Inbound telephone calls across all 3 sites in month of November 2024: 5,452

Inbound answered: 3,051

Busiest times for incoming calls: 8.00am to 10.30am

Average queue time: 11 minutes 7 seconds

Call back requested: 688

Call back successful: 551

We monitor our calls continuously and will continue to improve patient access. Our most recent change to the telephone system being the call back option, this features holds your que  position without you staying on the line. It is having a positive impact on patients telephone access to our surgeries.